XOWE Support

Need help with XOWE? Send us a message and we'll get back to you.

Frequently asked questions

How do I connect Stripe?

In XOWE, open Settings → Payments → Accepting Payments and tap Connect with Stripe. Stripe takes over to verify your business, then returns you to the app. Once your account is approved, sent invoices carry a Pay button and money goes straight to your own Stripe account.

Stripe will ask for your business type, address, tax ID, a bank account for payouts and a photo ID. Full step-by-step guide →

How do I cancel Premium?

Premium is billed by Apple, so it is cancelled in your Apple account, not in XOWE: open the iPhone Settings app → tap your nameSubscriptionsXOWECancel Subscription. You keep Premium until the end of the period you already paid for.

Cancelling stops future charges but does not refund past ones. Refunds are issued by Apple — request one at reportaproblem.apple.com.

How do I restore purchases?

Open Settings → Premium → Restore Purchase. Make sure the iPhone is signed in with the same Apple ID that bought the subscription — purchases are tied to the Apple ID, not to the device or to the app's data.

How do I delete my account/data?

XOWE has no accounts, so there is nothing to close. To erase everything, open Settings → Data & Privacy → Delete All My Data. This wipes the documents, clients, items and logo held on our servers as well as the copy on your iPhone.

If you have already deleted the app, reinstall it and use the same button — your installation identifier is stored in the iOS Keychain and survives deleting the app, so it still finds your data. Deleting the app on its own does not erase anything on our side. What deletion cannot reach is listed in section 8 of the Privacy Policy.